Responsible Gaming
Gaming Should Be Entertainment
At William Hill, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should only be enjoyed with money you can afford to lose, and should never negatively impact your life, relationships, or financial wellbeing.
We are committed to promoting responsible gaming and providing our players with the tools and information needed to gamble safely and responsibly.
Age Verification
Gambling is only legal for individuals aged 18 years and over in Great Britain. William Hill takes age verification seriously and operates strict policies to ensure that only eligible individuals can access our services.
If you are under 18, or under the legal gambling age in your jurisdiction, you must not attempt to gamble. If you discover you have accessed gambling services underage, please contact us immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be honest with yourself and watch for these warning signs:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money intended for essential expenses (rent, bills, food)
- Hiding your gambling activities from family, friends, or partners
- Spending more time and money on gambling than intended
- Feeling the need to gamble with increasing amounts to get the same excitement
- Unsuccessful attempts to cut back or stop gambling
- Borrowing money to fund gambling activities
- Experiencing anxiety, depression, or irritability when not gambling
- Neglecting work, education, family, or social responsibilities
- Using gambling as an escape from problems or negative emotions
- Lying to others about the extent of your gambling
- Experiencing financial difficulties as a result of gambling
If you recognise any of these signs in your behaviour, please seek help immediately.
Self-Help Tools & Controls
William Hill provides a range of tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a specified period
- Stake Limits: Control the maximum amount you can wager per bet
- Reality Checks: Receive regular reminders of how long you've been gambling and how much you've wagered
- Time Outs: Take a temporary break from your account for a period you choose
- Self-Exclusion: Permanently close your account if you feel you cannot control your gambling
These tools are available through your William Hill account settings. We encourage you to use them proactively to maintain responsible gaming habits.
Support Organizations & Help Resources
If you are struggling with problem gambling, professional help is available. Please reach out to one of these organisations:
United Kingdom
- GamCare - Free confidential support and counselling for problem gamblers
www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop - National self-exclusion scheme for online gambling
www.gamstop.co.uk
Allows you to self-exclude from all licensed online gambling operators in Great Britain - National Gambling Treatment Service - NHS-funded treatment for problem gambling
Available through your GP or local mental health services
Other Countries
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Gambling Counselling: 0800-1372700 (free, confidential)
If You Need Help
If you believe you have a problem with gambling, please seek help today. Problem gambling is a recognised medical condition, and professional support is available.
There is no shame in asking for help. The organisations listed above are experienced in supporting people with gambling problems and can provide confidential, non-judgmental assistance.
You can also speak to your GP, who can refer you to appropriate treatment services and mental health support.
Remember: Help is available, and recovery is possible.